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Making a claim
If you need to make a claim, please call our Claims Helpline on 020 8410 0440*, Monday - Friday 8am - 6pm, where one of our experienced claims advisers will be able to guide you through the claims process, alternatively you can email the claims team at: claims@cshealthcare.co.uk.
You must always begin the claiming process by first seeing a GP. If your GP believes you need to be referred for consultation, tests or treatment, please follow the necessary steps - click on the underwriting type you have selected for a step-by-step guide on how to claim. 
  • Claims process for:  
    •
    - Continued Personal Medical Exclusions (CPME) members for
      symptoms that first occur AFTER the first 3 months of membership
      and
    - Full Medical Underwriting (FMU)members for symptoms that first
      occur AFTER the first 12 months of membership.
      Click here for details

  • Claims process for:
    •  
    - Moratorium (MOR) or Continued Moratorium (CM) members,
    - Continued Personal Medical Exclusions (CPME) members for symptoms
      that first occur in the first 3 months of membership and
    - Full Medical Underwriting (FMU) members for symptoms that first occur
      in the first 12 months of membership.
      Click here for details
  • Claims process for:
    •  
    - Standard and Premium members
      Click here for details
    *Please note, in the interest of continuously improving our service to members, your call may be recorded and may be monitored for training, quality assurance purposes and/or prevention and detection of crime. 
    "The service we received was exemplary and the efficiency of response outstanding. The product is excellent value and I'm delighted to have found CS Healthcare."
    Mr C Drinkwater
    Civil Service Healthcare Society Limited incorporated in England and Wales.
    Registered Office: Princess House, Horace Rd, Kingston upon Thames, Surrey. KT1 2SL.
    FSA reg. no. 205346.