CS Healthcare - quality cover for less (logo image)
CS Healthcare - for assistance call 0800 917 4325
Treating Members Fairly
At CS Healthcare, one of our main objectives has always been to ensure that our members are treated fairly, something we believe we have been doing well for a long time and is the foundation of what we do. 
As a member of CS Healthcare, we hope you’ll feel that you are treated as an individual rather than simply a policyholder.  
We believe that the principles of Treating Members Fairly, or Treating Customers Fairly (TCF) as the Financial Services Authority (FSA) describe it, are integral to everything we do. The FSA’s TCF initiative defines 6 outcomes as a benchmark for regulated companies to follow: 
  • You can be confident that when dealing with CS Healthcare, the fair treatment of our members is central to the corporate culture
  • The products and services we market and sell are designed to meet your needs and are targeted accordingly
  • We will provide you with clear information and keep you appropriately informed before, during and after the point of sale
  • If we give advice, we will ensure that it is suitable and takes account of your circumstances
  • We will only provide you with products that perform as we have led you to expect and ensure that the associated service is of an acceptable standard and as you have been led to expect
  • We will ensure that you do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint
We have developed our own system to measure how we treat our members. We have called this our TMF (Treat Members Fairly) plan. A variety of areas are considered and reviewed including (but not limited to) an assessment of product design, promotional literature, sales process, claims, complaints and compliments. 
Our Commitment 
We will continue to assess how we treat our members, through feedback and review. The Audit Committee will review and assess TMF against the 6 consumer outcomes on a regular formal basis, reporting directly to the Board as required.  
We will continue to treat members in an open and honest manner and give consideration not just to the individual member, but the membership as a whole. Where we think we could (or should) change our processes, systems or policies, where practical, we will. 
See for yourself just how competitive our products are. Simply take a few moments to answer some questions and you’ll be surprised at how affordable private health insurance can be.
You can always call us on 0800 917 4325 (calls will be recorded)
Civil Service Healthcare Society Limited incorporated in England and Wales.
Registered Office: Princess House, Horace Rd, Kingston upon Thames, Surrey. KT1 2SL.
FSA reg. no. 205346.