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Service Standards
CS Healthcare is dedicated to providing a high level of service to all members and we pride ourselves on our personal service from our experienced and professional staff. We monitor the quality of our service on a regular basis - below are just some of the results. 
Standards Of Service January 2010 February 2010
% of membership calls answered within 15 seconds** 99 % 99 %
% of enquiry packs/quotes sent within 5 working days of initial request 100 % 100 %
% of web enquiry/quote turn around within 5 working days 100 % 100 %
% of claim calls answered by an appropriate authorised individual within 15 seconds** 93 % 92 %
% of claims preauthorised within 5 working days on fully supported documented claims 100 % 100 %
The figures quoted have been obtained from CS Healthcare’s Service monitoring system. 
*During departmental opening hours only.
**During departmental opening hours only, excludes calls made to personal lines. 
Great service and a whole lot more - One in four new members come from personal recommendations by existing members.
Internal membership data Jan - Dec 2009
Civil Service Healthcare Society Limited incorporated in England and Wales.
Registered Office: Princess House, Horace Rd, Kingston upon Thames, Surrey. KT1 2SL.
FSA reg. no. 205346.