CS Healthcare - quality cover for less (logo image)
CS Healthcare - for assistance call 0800 917 4325
Service Standards
CS Healthcare is dedicated to providing a high level of service to all members and we pride ourselves on our personal service from our experienced and professional staff. We monitor the quality of our service on a regular basis - below are just some of the results. 
Standards of Service Nov 2011 Dec 2011
% of membership calls answered within 10 to 20 seconds**    95 %    95 %
% of enquiry packs/quotes sent within 5 working days of initial request  100 %  100 %
% of web enquiry/quote turn around within 5 working days  100 %  100 %
% of claim calls answered by an appropriate authorised individual within 10 to 20 seconds**    94 %    92 %
% of claims preauthorised within 5 working days on fully supported documented claims  100 %  100 %
The figures quoted have been obtained from CS Healthcare’s Service monitoring system. 
*During departmental opening hours only.
**During departmental opening hours only, excludes calls made to personal lines. 
"It is reassuring to know I have medical insurance that is trusted by all it's members and provides a level of service that others charge a high premium for. Well done!"
Mr C Marshall
Civil Service Healthcare Society Limited incorporated in England and Wales.
Registered Office: Princess House, Horace Rd, Kingston upon Thames, Surrey. KT1 2SL.
FSA reg. no. 205346.