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Complaints Procedure
The Society makes every effort to ensure that members are satisfied with the level of service we provide. However, if things do go wrong we have an open and fair complaint procedure. In the event that you are unhappy with our service, please contact us to explain the reason for your dissatisfaction. 
We will investigate your complaint and provide you with a written response. If you are unhappy with the conclusion of our investigation you may refer your complaint to our Membership Appeals Committee (MAC). 
Write to: Civil Service Healthcare Society Limited. Princess House, Horace Road, Kingston upon Thames. Surrey, KT1 2SL. 
Telephone: Membership Services Team on 020 8410 0400* 
You may also refer the matter to the Financial Ombudsman Service. Their contact details are: 
South Quay Plaza 
183 Marsh Wall 
London 
E14 9SR 
Telephone: 0845 080 1800. 
*Please note, in the interest of continuously improving our service to members, your call may be recorded and may be monitored for training, quality assurance purposes and/or prevention and detection of crime. 
Professional Service from professional staff - 100% of members rate the efficiency of the claims department as excellent or good.*
*Claim dept survey Aug 2009 - Feb 2010
Civil Service Healthcare Society Limited incorporated in England and Wales.
Registered Office: Princess House, Horace Rd, Kingston upon Thames, Surrey. KT1 2SL.
FSA reg. no. 205346.